Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-3688342 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest says that it applied the CIFAS marker because Miss R received fraudulent funds into her account. So, I’ve looked at whether NatWest was fair to apply the marker, based on the evidence it had, and the investigation it carried out. ... Given these findings I consider it also had grounds to decide to close her account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3688342.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.