Funding Circle Ltd
Financial Ombudsman decision DRN-3687617 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Funding Circle withdrew around £14,000 to clear the outstanding arrears on an existing loan.Charges and fees
R had been caused inconvenience by Funding Circle from poor service and communication at times.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3687617.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.