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American Express Services Europe Limited

Financial Ombudsman decision DRN-3685546 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

incorrectly cancelled the wrong credit cardAccount closed or refused

Amex have accepted it made a mistake and were at fault for cancelling the wrong credit card and says it paid Mr P £175 by way of compensation for that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3685546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.