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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3682400 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr B complains that Marks & Spencer Financial Services Plc (“M&S”) has refused to refund payments he made to what he believed were legitimate investment trading companies.APP scam refund refused
For completeness, I have considered whether Mr B had any chargeback rights regarding his payments to Company U and 72 Option.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3682400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.