Barclays Bank UK PLC

Financial Ombudsman decision DRN-3680895 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Miss C complains that Barclays Bank UK PLC didn’t deal fairly with her mortgage application.Mortgage administration

Miss C is also unhappy with how Barclays dealt with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3680895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.