Black Horse Limited
Financial Ombudsman decision DRN-3680442 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss M contacted BHL because she was struggling to make her repayments due to financial difficulties caused by the restrictions put in place due to the Covid-19 pandemic.Treatment in financial difficulty
she suggests that she was surprised to find that BHL wanted to charge her £599 in totalCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3680442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.