Santander UK Plc
Financial Ombudsman decision DRN-3678494 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr D complains that Santander UK Plc unfairly closed his current account.Account closed or refused
Mr D also complains about the service provided by Santander during the process of closing his current account and credit card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3678494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.