Klarna Bank AB (publ)

Financial Ombudsman decision DRN-3678420 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr G is unhappy with how Klarna Bank AB (publ) (Klarna) recorded his payment history with a credit reference agency.Credit file reporting

Klarna didn’t initially raise the complaint when it should have done, but they acknowledged this and apologised to Mr G in their final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3678420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.