HSBC UK Bank Plc
Financial Ombudsman decision DRN-3678394 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Interest and rates
In the Ombudsman’s words
I can’t say it did anything wrong in closing the account and registering a default.Account closed or refused
HSBC wrongly applied interest to her overdraft when it had previously written to her in November 2020 saying that her overdraft would continue to be interest free.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3678394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.