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Capquest Debt Recovery Limited
Financial Ombudsman decision DRN-3675984 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Capquest did not manage this account properly. They shouldn’t have pursued Mr C if he was keeping up with an arrangement, they should’ve tried to help him when he called, and they should’ve let him know when his payment got returned in error.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3675984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.