Firms › Lloyds Bank PLC ›
Lloyds Bank PLC
Financial Ombudsman decision DRN-3672807 Not upheld
Not upheldoutcome, as published by the Ombudsman
£47redress stated in the decision
Wed Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Lloyds said it was unable to progress a chargeback because Mr N stayed at the hotel for the duration and received the accommodation paid for, so it didn’t fit under the Mastercard reason- service not received. It looked at a section 75 claim but said there wasn’t the necessary debtor-creditor-supplier (DCS) relationshipCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3672807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.