Santander UK Plc
Financial Ombudsman decision DRN-3670006 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
This complaint is about how Santander UK Plc (“Santander”) handled the repossession of Mr K’s property.Mortgage administration
Santander says it gave Mr K misinformation about obtaining a redemption statement for the mortgage and didn’t keep him fully up to date with its intention to repossess the property a second time.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3670006.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.