Tesco Mobile Limited

Financial Ombudsman decision DRN-3665702 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr J has complained Tesco Mobile Limited is asking him to pay a debt for a mobile phone contract which he never took out.Unauthorised transaction

Mr J’s credit record for this full period (2017 onwards) shows he was registered to vote at the address Tesco holds for the mobile phone agreements.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3665702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.