MONZO BANK LIMITED
Financial Ombudsman decision DRN-3661911 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss X complains that Monzo Bank Ltd (“Monzo”) failed to action a chargeback in time.Card dispute or chargeback
Monzo have offered Miss X £50 to compensate her for the delay in responding to her after she submitted evidence she had complained to the merchant and also because they didn’t refer to that delay in their final response to Miss X.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3661911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.