Lloyds Bank PLC

Financial Ombudsman decision DRN-3661352 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr J complains about a decision taken by Lloyds Bank Plc (Lloyds”) not to reimburse him £1,900 he paid to a hotel in 2019Card dispute or chargeback

how it handled his claim for this reimbursementComplaint handling

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3661352.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.