Investec Bank PLC
Financial Ombudsman decision DRN-3661210 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Investec is entitled when exercising its commercial judgement to, as here, withdraw an account and replace it with a different type of account.Account closed or refused
Mr W says he has difficulty using a smartphone due to a disability and is being discriminated against. He would like Investec to use other methods to allow him to open the account.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3661210.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.