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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-3660474 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Mr S’ concerns are centred around four main points: The mis-sale of the finance agreement, MBFS’ irresponsible lending, the end of contract charges that Mr S says weren’t explained to him and that MBFS took advantage of his mental health condition.Irresponsible lending

Mr S complains that his finance agreement with Mercedes Benz Financial Service Limited (MBFS) was mis sold to him and unaffordable.Product mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3660474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.