Darlington Building Society

Financial Ombudsman decision DRN-3660432 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Ms C complains that Darlington Building Society (DBS) charged her a penalty when she transferred her cash Individual Savings Account (ISA) to a third party provider.Charges and fees

she says she attempted to transfer the ISA to a third party provider on 9 December, during a penalty free window (1-14 December), but this didn’t happen, and she was unaware as to the reason the transfer was delayed.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3660432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.