MONZO BANK LIMITED
Financial Ombudsman decision DRN-3658922 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Monzo subsequently returned the two payments Mr D received, back to the sending banks following a recall request.APP scam refund refused
Monzo blocked Mr D’s account whilst it looked into the activity on Mr D’s account. And then decided to close it immediately.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3658922.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.