Barclays Bank Plc
Financial Ombudsman decision DRN-3658902 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr C complains that Barclays Bank UK PLC (“Barclays”) have failed to refund over £18,000 he says he lost to an investment scam.APP scam refund refused
I acknowledge he was given incorrect information about whether a debit card dispute could be set up, and that he also had to chase Barclays for its response to his fraud investigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3658902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.