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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-3657942 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

BMWFS has applied the terms and conditions of the agreement when following Mr R’s instruction to voluntary terminate the agreement. ... It provided Mr R with his options when he fell into financial difficultiesTreatment in financial difficulty

I think the damage is beyond fair wear and tear as set out in BVRLA guidelines. ... I’m satisfied that the charges for the damage found on the car were reasonableCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3657942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.