Metro Bank PLC

Financial Ombudsman decision DRN-3657814 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr K complains that Metro Bank PLC (“Metro Bank”) was wrong to decline the claim he brought against it under section 75 of the Consumer Credit Act 1974 (“section 75”).Card dispute or chargeback

He also complains about how Metro Bank dealt with his claim.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3657814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.