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Punjab National Bank (International) Limited

Financial Ombudsman decision DRN-3653370 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr G complains that Punjab National Bank (International) Limited (“PNBI”) hasn’t closed his account despite him asking it to for a number of years.Account closed or refused

I’m satisfied that Mr G was caused unnecessary distress and inconvenience as a result of PNBI not arranging to close his account earlier than it did. I also think Mr G would’ve been caused inconvenience as a result of the overall customer service offered, including PNBI not returning several of his calls.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3653370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.