HSBC UK Bank Plc
Financial Ombudsman decision DRN-3653297 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
All of this activity resulted in two payments of £600 leaving her accounts with First Direct.Unauthorised transaction
First Direct has provided a poor service when handling their queries and complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3653297.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.