Zopa Bank Limited
Financial Ombudsman decision DRN-3652703 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
the fraudster took out the loan in Mr A’s name without his consentUnauthorised transaction
his credit file should be amended accordinglyCredit file reporting
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3652703.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.