Virgin Money plc
Financial Ombudsman decision DRN-3652655 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
declined Mr A’s applicationAccount closed or refused
Mr A complained after learning that Virgin Money had recorded a fraud prevention marker against him. Virgin Money looked at Mr A’s complaint and didn’t uphold it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3652655.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.