Barclays Bank UK PLC

Financial Ombudsman decision DRN-3650182 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Barclays Bank UK PLC asked her to supply additional documents, or it would close her credit card account.Account closed or refused

Barclays said it had closed Mrs K’s account because it had asked for eight consecutive wage slips, but it received only six.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3650182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.