TSB Bank plc

Financial Ombudsman decision DRN-3649422 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

it sent money to one of its customer’s accounts as the result of an email interception scamAPP scam refund refused

disclose to F, information about the recipient accountholder as doing so would breach its obligations under the Data Protection Act 2018Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3649422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.