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The Co-operative Bank Plc
Financial Ombudsman decision DRN-3648426 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
They are unhappy that they were charge an early repayment charge (ERC) that was for a higher amount than the total mortgage payments that would have been due over the remaining term of the interest rate product the ERC was linked to.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3648426.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.