National Westminster Bank Plc

Financial Ombudsman decision DRN-3645652 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

NatWest accepted that it hadn’t dealt with the request to move the payment due date to the end of the month in good time.Payment delayed or failed

NatWest accepted that it hadn’t replied to letters from Ms U’s solicitorMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3645652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.