TSB Bank plc

Financial Ombudsman decision DRN-3645055 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

payments for her credit card being returnedCharges and fees

TSB didn’t agree it had made mistakes. TSB said it had offered to set up direct debits for Miss D in June and September 2021 but she declined.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3645055.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.