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Nationwide Building Society
Financial Ombudsman decision DRN-3644984 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs Y complains that Nationwide Building Society won’t refund payments she didn’t make from her credit card account.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3644984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.