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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-3642258 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

RBS wrote to Mr and Mrs E in 2014 to let them know that the mortgage was due to end in 2016. So RBS said they needed to start reducing the facility to make sure that the mortgage was paid on time.Mortgage administration

RBS felt there had been an error in their complaint handling process, so they offered Mr and Mrs E a further £150.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3642258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.