Santander UK Plc
Financial Ombudsman decision DRN-3642205 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
restricted her account leaving her with no access to her fundsFunds blocked or frozen
I do think Santander should’ve been more flexible in the manner in which Mrs J could unblock her account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3642205.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.