Chip Financial Ltd
Financial Ombudsman decision DRN-3640133 Upheld
Upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
unable to collect his subscription feeCharges and fees
Mr M complains about the customer service he received from Chip Financial Ltd.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3640133.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.