HSBC UK Bank Plc
Financial Ombudsman decision DRN-3640003 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
HSBC refused the transfer and blocked Mr O’s account for a review.Funds blocked or frozen
HSBC agreed there had been delays from March 2021Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3640003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.