Bank of Scotland Plc

Financial Ombudsman decision DRN-3638860 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Halifax responded apologising for the text of the letters, but not upholding her complaint about staff rudeness or dismissive attitudes.Complaint handling

I consider that Halifax should pay to Ms O £100 compensation for her distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3638860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.