Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3636849 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

BoI’s error meant that K didn’t have use of or access to £100 from when it was deducted from his account in June 2021 until K brought it to BoI’s attention in January 2022.Charges and fees

K complains the Bank of Ireland (UK) Plc (BoI) incorrectly processed a direct debit transaction.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3636849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.