Metro Bank PLC

Financial Ombudsman decision DRN-3634691 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Ms G complains Metro Bank PLC hasn’t refunded a £600 payment made from her accountUnauthorised transaction

Based on what has happened to her since then. I do, therefore, hope that Ms G is receiving appropriate support and, if not, that she reaches out for some.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3634691.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.