Barclays Bank UK PLC

Financial Ombudsman decision DRN-3632399 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

she’d been incurring charges of £14.50 per month for the tech pack since that timeCharges and fees

Mrs S is unhappy that Barclays Bank UK PLC didn’t update her address and cancel a tech pack on her account when she first instructed them to, and with the service that she’d received from Barclays surrounding this issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3632399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.