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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3631381 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

charge interest at the end of a buy now pay later periodCharges and fees

Ms K complained to Creation about what had happened. However, Creation said it was satisfied that it had done nothing wrong in its management and administration of the loan and it would be making no refund to Ms K.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3631381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.