Barclays Bank UK PLC

Financial Ombudsman decision DRN-3630853 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,900redress stated in the decision

Wed Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

allowed the beneficiary of the trust to withdraw £88,567.11 on his own, despite his account requiring authorisation from a 2nd party to approve withdrawalsUnauthorised transaction

He told our service he had post-traumatic stress disorder, and that his medication affected his mental state and in particular severely impaired his memorySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3630853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.