Barclays Bank UK PLC

Financial Ombudsman decision DRN-3629686 Upheld

Upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Wed Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs E complained because Barclays Bank UK PLC refused to refund her for a cash withdrawal where she said the machine didn’t dispense the money.Card dispute or chargeback

there was no clear explanation about why it took over a year for Barclays to give a full explanation of its final position on the dispute to Mrs E.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3629686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.