MONZO BANK LIMITED
Financial Ombudsman decision DRN-3628628 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
I’m satisfied the transactions in dispute were authorised by Miss K.APP scam refund refused
I’m satisfied that they acted within them when deciding to close Miss K’s account immediately and haven’t been unfair in doing so.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3628628.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.