Clydesdale Bank Plc
Financial Ombudsman decision DRN-3628426 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mrs K didn’t speak English confidently and told Virgin Money Mr S had difficulties understanding financial matters.Support for vulnerable customers
Mrs K has complained Clydesdale Bank plc treated her and her late husband badly when they went into their branch to withdraw funds.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3628426.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.