Revolut Limited

Financial Ombudsman decision DRN-3626560 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Revolut placed a partial restriction on both wallets on 25 November 2020, followed by a full restriction on 3 March 2021Funds blocked or frozen

Mr D says he didn’t receive Revolut’s final response letter when it was first sent.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3626560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.