Metro Bank PLC

Financial Ombudsman decision DRN-3625974 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Metro Bank PLC unfairly delayed releasing its charge after he repaid his mortgageMortgage administration

Mr H says Metro should allow complaints to be raised electronicallyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3625974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.