Elderbridge Limited
Financial Ombudsman decision DRN-3624551 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
he wasn’t told that interest was being supressed and was being held in a separate sub-accountInterest and rates
misinformation he was given in April 2020 (as recorded in the contact notes) about when his loan would be repaidService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3624551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.