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Impact Insurance Services (Bolton) Ltd
Financial Ombudsman decision DRN-3624357 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss B complains about delays and bad advice when she took mortgage advice from Impact Specialist Finance Limited.Mortgage administration
Miss B didn’t agree. She said (in summary) the investigator hadn’t understood the order of events, she was wrongly advised and wasn’t given the choice of staying with her previous lender.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3624357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.