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Nationwide Building Society
Financial Ombudsman decision DRN-3624169 Not upheld
Not upheldoutcome, as published by the Ombudsman
£13redress stated in the decision
Mon Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B complain that Nationwide Building Society continued to charge them the full monthly fee for their packaged bank account when they couldn’t use all the account benefits due to the pandemic.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3624169.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.